Player Protection Programme

Responsible Gaming at cg999

At cg999, we believe that gambling should always be an enjoyable, controlled form of entertainment. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support needed to stay in control — from deposit limits and time-outs to full self-exclusion and direct access to professional help.

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Our Commitment

Gaming That Stays Fun, Fair, and in Control

cg999 is committed to fostering a gambling environment where entertainment remains the primary purpose. We understand that for a small number of players, gambling can transition from a recreational activity into something that causes harm — to themselves, their families, and their wider community. Our responsible gaming programme exists precisely to prevent and address that risk.

We provide every registered player with a comprehensive suite of self-management tools that can be activated at any time through the account settings panel or by contacting our 24/7 support team. These tools are free to use, take effect promptly, and cannot be reversed without a mandatory cooling-off period to protect players from impulsive decisions.

Our responsible gaming framework covers four key pillars: prevention through age verification and player education; control through deposit limits, wagering limits, and session time reminders; intervention through automated problem-gambling detection and support referrals; and recovery through time-out and self-exclusion options that give players the space they need to regain perspective.

Important: If you feel that gambling is negatively affecting your finances, relationships, mental health, or daily responsibilities, please contact our support team immediately at [email protected]. We are here to help — no judgement, no pressure.

Deposit Limits

Set daily, weekly, or monthly BDT deposit caps on your account. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period.

Time-Out Feature

Take a short break from gambling for 24 hours, 7 days, or 30 days. During a time-out, your account is temporarily suspended and no deposits or bets can be placed.

Self-Exclusion

Choose to exclude yourself from cg999 for 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed during the chosen period under any circumstances.

Reality Check Alerts

Enable session time reminders that notify you at intervals you choose — every 30, 60, or 90 minutes — showing your session duration and net balance so you can make informed decisions.

Player Protection Tools

Everything You Need to Stay in Control

cg999 offers a full range of account management tools designed to help Bangladeshi players maintain healthy gambling habits. All tools can be activated instantly via support.

Daily, Weekly & Monthly Deposit Limits

You can set a maximum BDT amount that you are permitted to deposit into your cg999 account within a given time period. Limits apply across all payment methods including bKash, Nagad, and Rocket. If you reach your limit, no further deposits will be accepted until the period resets. Requests to increase a deposit limit are subject to a 7-day cooling-off period before they take effect, giving you time to reconsider. Requests to decrease a limit take effect immediately.

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Wagering & Loss Limits

In addition to deposit caps, cg999 allows you to set limits on the total amount you can wager or lose within a defined period. This is particularly useful for players who fund their account in advance and want to control how much of that balance can be risked on any given day or week. Loss limits apply to all game categories — live casino, slots, cricket betting, and crash games like Dragon Hatch and Slide. The same cooling-off rules apply for increases.

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Session Time Reminders

Gambling sessions can feel shorter than they actually are — particularly during fast-paced games. cg999's reality check feature sends you an on-screen notification at your chosen interval (every 30, 60, or 90 minutes), reminding you how long you have been playing and displaying your current session balance. At each reminder, you have the option to continue your session or log out. This tool helps you stay aware of time passing and avoid unplanned extended sessions.

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Time-Out / Short Break

If you feel you need a brief pause from gambling, cg999's time-out feature allows you to suspend your account for a pre-set period of 24 hours, 7 days, 14 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account balance is preserved and accessible again when the time-out expires. Time-outs cannot be lifted early — this is intentional, to protect you from impulsive decisions made during a period of stress or financial pressure.

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Self-Exclusion Programme

For players who feel their gambling has become a serious problem, cg999 offers full self-exclusion for periods of 6 months, 1 year, 3 years, or indefinitely (permanent). Once self-exclusion is activated, your account is immediately locked, all marketing communications are halted, and you will not be able to re-register a new account on the platform. At the end of a fixed self-exclusion period, you must make an active request to reopen your account and complete a 24-hour reflection period before access is restored. Permanent self-exclusion is irreversible.

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Account Activity History

Transparency about your own gambling behaviour is a powerful responsible gaming tool in itself. cg999 provides every player with full access to their account transaction history, game session logs, deposit and withdrawal records, and bonus usage history. Reviewing this data regularly helps you understand your actual gambling patterns, track spending against your personal budget, and identify any changes in behaviour that may warrant using one of the other tools described above.

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Warning Signs

Recognising Problem Gambling

Problem gambling does not always appear suddenly — it typically develops gradually, and many people do not recognise the signs in themselves until the situation has become serious. The earlier a problem is identified, the easier it is to address.

If you answer "yes" to three or more of the questions in the self-check section on the right, we strongly encourage you to make use of our time-out or self-exclusion tools immediately, and to seek support from a professional organisation or from our team at [email protected].

Remember: seeking help is a sign of strength, not weakness. cg999 will never penalise a player for activating responsible gaming tools or requesting support.

Chasing losses: Placing increasingly large bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.

Spending beyond your means: Using money set aside for rent, food, utilities, or family needs to fund gambling, or borrowing money specifically to gamble.

Inability to stop: Feeling unable to leave a game session when you intend to, or repeatedly failing to stick to limits you set for yourself.

Preoccupation with gambling: Spending significant time thinking about past sessions, planning the next session, or strategising about how to win back losses even when not actively gambling.

Concealing gambling activity: Hiding your gambling from family members, friends, or colleagues, or lying about the amount of time or money spent on gambling.

Gambling to escape: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or problems at work or at home, rather than as pure entertainment.

Relationship and work impacts: Noticing that your gambling activity is causing arguments with family, affecting your performance at work or studies, or leading to neglect of personal responsibilities.

Self-Assessment

Quick Self-Check

Answer the following questions honestly. They are not a clinical diagnostic tool, but they can help you reflect on your gambling habits and decide whether you might benefit from using our responsible gaming tools or speaking to a professional.

If you answer "yes" to three or more questions, we recommend contacting our support team or activating a time-out or self-exclusion immediately.

Have you ever spent more money or time gambling than you originally intended for that session?

Have you ever felt restless, irritable, or anxious when trying to cut back on or stop gambling?

Have you ever gambled to escape from feelings of worry, stress, guilt, or emptiness?

Have you ever tried to hide your gambling activities or the amount of money you have spent from people close to you?

Have you ever borrowed money, sold possessions, or used bill or household funds to finance gambling?

Have you ever returned to gambling soon after losing money with the intention of winning it back?

Has gambling ever caused serious problems in your relationships, your work, your studies, or your finances?

Need Help? Our Team Is Available 24/7

If you are concerned about your gambling habits, or if you want to activate any of the responsible gaming tools described on this page, our support team is available around the clock. There is no judgement — only practical, confidential help. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh can reach us at any time.

[email protected]

Response within 24 hours (Bangladesh Standard Time, UTC+6). For urgent responsible gaming requests such as immediate self-exclusion, we aim to respond within 2 hours.

Our Policy

How cg999 Protects Players

cg999 employs automated systems that monitor player account activity for patterns that may indicate problem gambling behaviour. These include sudden large increases in deposit frequency or amounts, extended session durations, rapid cycling between games, and significant loss sequences followed immediately by large re-deposits.

When our systems flag an account, our responsible gaming team may proactively reach out to the player with information about our support tools and external resources. This contact is supportive in nature — cg999 does not suspend or restrict accounts based solely on automated flags without player communication.

All marketing communications sent by cg999 are reviewed to ensure they do not target players who are on self-exclusion, have active time-outs, or have been identified as at-risk. Players who opt out of promotional communications are removed from all marketing lists immediately.

Minors protection: cg999 requires identity and age verification for all accounts. We use third-party KYC services to confirm that every player is aged 21 or above. If we discover that a minor has accessed the platform, the account is immediately closed, all funds are returned, and the matter is escalated internally. We encourage parents and guardians to use parental control software to block access to online gambling platforms.

Responsible Play Tips

Practical Tips for Healthy Gambling

Set a budget before you start. Decide on a fixed BDT amount you are comfortable losing entirely before you open any game or place any bet — and treat it as a cost of entertainment, not an investment.
Never gamble with money you cannot afford to lose. This includes rent, utility bills, food budgets, and family funds. Only use discretionary income for gambling.
Take regular breaks. Use the reality check feature to remind yourself of time and money spent. Step away from the screen, even briefly, between sessions.
Do not gamble when you are upset, stressed, or under the influence. Emotional or impaired decision-making leads to poor choices and higher risk of significant losses.
Balance gambling with other leisure activities. If cg999 is your only form of entertainment or stress relief, that is a sign worth reflecting on. Maintain varied social and recreational interests.
Keep track of your spending. Review your account transaction history regularly and compare it honestly against your personal budget.
Use the tools available to you. Deposit limits, time-outs, and self-exclusion exist for a reason. Using them is a responsible and mature decision — not a failure.

Play Responsibly — Enjoy cg999 on Your Terms

Our full game library, live casino tables, cricket betting markets, and crash games are here whenever you are ready — just make sure you are playing within your own limits and for the right reasons.

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